Warranty? No Hassle with Leapp
We all know the frustration: you buy an expensive, brand-new device, and exactly one week after the meager factory warranty expires, it gives up the ghost. The industry sometimes seems built to rush you back to the checkout as quickly as possible. At leapp, we don't play that game. We stand so firmly behind the quality of our refurbishment process that we offer a standard 2-year warranty on every device. No small print, no maze of conditions. It's not for nothing that we are proudly affiliated with the No Hassle Warranty of the Dutch Consumers' Association.
💡 Leapp insight: Why 2 years, even on the battery?
Our technical department regularly receives questions about why we offer such extensive warranties, even on wear-and-tear parts like the battery. The answer is simple: we don't just measure, we rebuild. Manufacturers often exclude batteries from long-term warranty because they are 'consumables'. Because we test every device on 50+ points and only approve it when we are sure that the foundation is rock-solid, we dare to take the risk. Should your battery unexpectedly drop below 70% capacity within those 24 months? We'll fix it. That's the certainty of circular tech.
The 4 pillars of our warranty
🛠️ Always Free Repair
If your device breaks down through no fault of your own within the warranty period? Then you are entitled to a free repair or a replacement device.
🔁 Worry-free Carry-in Warranty
You report your problem and send the product to us; we take care of the rest. We will keep you informed of every step of the repair process.
📦 Free Return Shipping
As soon as our experts have restored your device to top condition, we will send it back to you safely, insured, and completely free of charge.
☎️ 2 Years of Support
Do you have questions about settings, updates, or glitches after purchase? Our Apple experts are available for two years to help you.
The figures: Refurbished beats New
Did you know that business buyers at Apple often only get a 12-month warranty? We treat private and business customers equally. Everyone deserves reliable tech.
| Customer Type | leapp Refurbished Warranty | Warranty on New |
|---|---|---|
| Private | 24 months | 24 months |
| Business | 24 months | Only 12 months |
What is (and isn't) covered?
Transparency is our keyword. We can repair a lot, but some types of damage – such as those caused by clumsiness or external factors – fall outside our coverage.
✅ Covered (Technical failure)
- Problems with the logic board (motherboard) and physical buttons.
- Faulty network connections such as WiFi and Bluetooth.
- A touchscreen that no longer responds (partially).
- Microphone and speaker failure (provided free of moisture/dust).
- Battery capacity that drops unusually fast (below 70%) within 2 years.
❌ Not covered (User damage)
- Drop, impact, or pressure damage (such as a cracked screen or broken camera lens).
- Moisture and water damage. Note: refurbished devices are inherently no longer waterproof as they have been opened.
- Loose parts due to improper use.
- Damage caused by illegal software or repairs by uncertified third parties.
Is your device irreparably defective?
Sometimes a device is internally so severely damaged (due to a covered defect) that repair is no longer possible. In that case, we will replace the device, or offer a residual value compensation based on the age of your device:
| Months after purchase | Compensation percentage |
|---|---|
| 0 to 6 months | 100% compensation |
| 7 to 12 months | 75% compensation |
| 13 to 18 months | 55% compensation |
| 19 to 24 months | 35% compensation |
Frequently Asked Questions about our Warranty Process
How can I register my defective Apple product for repair?
You can easily register your defect via our online repair portal. Please note: before sending the device, it is crucial that you first disable Find My iPhone (FMI) and ensure you have made a secure backup of all your personal data.
How long will I be without my iPhone or MacBook during a repair?
We understand that you can't be without your tech for long. For iPhones and iPads, we aim for an average turnaround time of 14 working days. Because repairs to MacBooks and iMacs are often more complex and require specific parts, this usually takes 1 to 2 weeks longer.
Is there also a warranty on the included accessories or previous repairs?
Certainly! We offer a 12-month warranty on all included accessories, such as chargers (with the exception of physical cable breaks due to use). Have you had a repair performed by us that was outside the warranty (a paid repair)? Then you get a standard 3-month warranty on that specific repair. Please note: if you have your device opened by an external, unauthorized party, your leapp warranty will immediately expire.
💡 Questions or doubts about your coverage?
Our team of experts is ready to help you. No robots, just real people. Call us at +31 85 0003156 or send a message to klantenservice@leapp.nl.